Their attitude, the quality of their service and their friendliness
They are pretty honest.
Their professionalism and the time they take to explain issues, things get resolved really quickly.
Their thoroughness, they were able to explain to me in detail what they were going to do and what they did to the car.
They were friendly and helpful.
I thought they were very personable, and they explained things well.
They were polite, honest, and they provided good customer service. They explained my options.
They run a good and friendly business.
They were friendly, efficient, and they got the job done.
They are very through, they know my car, and they know what needs to be done.